Products purchased in Heschen.com should be returned to our warehouses.
If we sent a wrong product or the product was damaged in the delivery, we will send a replacement for free and you can keep the wrong/damaged product. But in this case, you must take a picture to prove. However, if you purchased a wrong product in accident and ask for return, you need to pay for the return shipping cost.
We recommend you keep your packaging for at least the first 7 days after purchase so that you can send our products back safely and avoid some unnecessary argument.
Please email to communicate with us for your return.