Shipping Frequently Asked Questions

Q: What if I received a damaged product?


A: If we sent a wrong product or the product was damaged in the delivery, we will send you a replacement for free and you can keep the wrong/damaged product. But in this case, you must take a picture to prove it. However, if you purchased a wrong product in accident and ask for return, you need to pay for the return shipping cost.




Q: Where should I return those products to?


A: Products purchased in Heschen.com should be returned to our warehouse. When you contact us, we will tell you the shipping address.




Q: Do I have to take a unpacking video in case the product is broken?


A: No, it's not necessery to do that. but we recommend you keep your packaging for at least the first 7 days after purchase so that you can send our products back safely and avoid some unnecessary argument.




Q: If the product I received is damaged, who should I contact?


A: Please e-mail heschen@outlook.com to contact us for your return.




Q: How long will it take for the product to deliver?


A: Usually it takes 6 to 8 working days to deliver in Germany, 8 to 12 working days to deliver in UK and France, and 10 to 12 workdays to deliver in Italy, Spain and Austria.





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